top of page

Shipping & Returns

Shipping Policy

At Athuz, we strive to provide you with the best food products and customer service. If you encounter any issues with your food purchase, here's our straightforward return policy:

  • Quality Concerns: If you receive a food product that is damaged, spoiled, or not up to your expectations, please contact our customer support team within 24 hours of delivery.

  • Eligibility: To be eligible for a return or refund, the food product must be unopened and unused.

  • Non-Returnable Items: For health and safety reasons, opened or partially consumed food products cannot be returned.

  • Refund Process: Once we receive the returned item and verify its condition, we will process the refund to your original payment method.

  • Incorrect Orders: In the rare event that you receive the wrong food product, reach out to us immediately, and we will arrange for a replacement or refund.

Remember, our team is here to assist you throughout the return process. If you have any questions or concerns, feel free to contact our dedicated customer support team for prompt assistance.

Athuz is committed to providing you with the best shopping experience, and we thank you for your understanding and cooperation in adhering to our food product return policy.

Cancellation Policy

  1. Cancellation within 12 Hours: Customers can cancel their orders within 12 hours from the time of placing the order. Any cancellations made within this timeframe will be fully refunded.

  2. Shipped Orders: Once an order has been shipped, it cannot be cancelled. We strive to process orders promptly to ensure timely delivery to our customers. Once your order is on its way, it's on its way to you.

Return & Exchange Policy

Your satisfaction is important to us at Athuz. If you're not entirely happy with your food product purchase, we've got you covered with our straightforward return and exchange policy:

Returns:

  1. Damaged or Defective Items: If you receive a food product that's damaged or defective, please contact us within 24 hours of delivery. We'll arrange a return and offer a replacement or a full refund.

  2. Expiry Concerns: Should you receive a product with an expired date, inform us within 24 hours of delivery, and we'll promptly address the situation with a replacement or refund.

​

Exchanges:

  1. Product Exchange: If you wish to exchange a food product for a different variant or flavor, please contact us within 7 days of delivery. The item must be unopened, in its original packaging, and in a resaleable condition.

​

General Guidelines:

  1. Unopened Condition: Returns and exchanges are accepted only for unopened food products in their original packaging.

  2. Contact Us: To initiate a return or exchange, reach out to our customer service team via contact us. Provide your order number and a brief description of the issue.

  3. Approval: All returns and exchanges are subject to approval based on the condition of the product and adherence to the policy.

  4. Refunds and Replacements: Approved returns will result in a refund to the original payment method or a replacement, as per your preference.

  5. Exclusions: For health and safety reasons, opened or partially consumed food products cannot be returned or exchanged.

  6. Shipping: Return shipping costs are the responsibility of the customer, unless the return is due to a mistake on our part.

​

We strive to make your shopping experience enjoyable and convenient. Feel free to contact us with any questions or concerns regarding our return and exchange policy. Your trust is essential to us, and we're here to ensure your complete satisfaction with our food products.

​

Thank you for choosing Athuz.

bottom of page